Privacy Policy
Last updated: October 2026
Steadyline Dispatch ("Steadyline", "we", "us") provides after-hours call answering and maintenance dispatch services to businesses. This policy explains what information we collect, how we use it and the choices you have.
Information we collect
- Information you give us: such as your name, company, email address, phone number and any details you include when you contact us or request a trial.
- Call and work order information: when we handle calls for our clients, we record details needed to complete the service, such as caller name, contact details, property address, a description of the issue, call recordings and notes.
- Website usage: basic technical information such as browser type and pages visited, which may be collected by our hosting provider.
How we use information
- To provide, operate and improve our dispatch services.
- To communicate with our clients and with callers on our clients' behalf.
- To create work orders, reports and service records for our clients.
- To respond to inquiries and provide customer support.
- To meet legal, security and record-keeping obligations.
Call recordings
Calls may be recorded for quality, training and service records. Where required by law, callers are notified that the call may be recorded.
How we share information
We do not sell personal information. We share information only with the client on whose behalf we handle a call, with service providers who help us operate (such as telephony, hosting and email providers) under appropriate confidentiality obligations, or when required by law.
Data retention
We keep information for as long as needed to provide the service to our clients and meet legal obligations, and then delete or anonymize it.
Security
We use reasonable technical and organizational measures to protect information, including access controls and encrypted connections. No method of transmission or storage is completely secure.
Your choices
You may ask to access, correct or delete personal information we hold about you by contacting us. If we handle your information on behalf of a client, we may forward your request to that client.
Changes
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
Contact
Questions about this policy: support@steadylinedispatch.com