After-hours emergency dispatch
Nights, weekends and holidays. Emergencies get a technician moving right away, and everything else is logged for the morning.
Get startedAfter-hours maintenance dispatch
Every after-hours call answered. Every emergency dispatched.
When your office closes, our dispatch team takes over. We answer with your company name, create the work order and get your on-call technician moving.
Live dispatchersA real person on every call
Your rules, followedEmergency triage by your playbook
Month to monthNo long-term contracts
Serving
- Property management
- HVAC
- Plumbing
- Electrical
- Facilities & maintenance
01Services
Coverage for every hour your office is closed
Choose the coverage you need. We handle the calls, the work orders and the follow-up, so your team can rest and your customers never reach voicemail.
Overflow call coverage
When your office line is busy, calls roll over to our team, so no customer reaches voicemail during peak season.
Get started
Work orders & follow-up
Complete work orders in our platform or yours. We confirm technician ETAs and keep callers updated until the job is done.
Get started02Process
From the first ring to a closed work order
The same defined process on every call, built around your escalation rules.
- 01
Answer
Calls forward to us after hours. A live dispatcher answers with your company name.
- 02
Triage
We follow your rules to decide what's an emergency and what can wait until morning.
- 03
Dispatch
We create the work order and reach your on-call technician, escalating until someone responds.
- 04
Report
A clear summary of every call and every action is in your inbox each morning.
03Why Steadyline
An extension of your team after hours
We're not a message-taking service. Our dispatchers learn your business, your properties and your escalation rules, so every caller is handled the way your own team would handle them.
- Real people on every callTrained dispatchers who answer with your company name.
- Your playbook, followed exactlyEmergency definitions, on-call lists and scripts built with you.
- Every call recorded and loggedComplete records and a daily report you can rely on.
- Our own dispatch platformBuilt in-house, with work orders and reporting in one place.
100%Calls answered by a live dispatcher
5 daysFrom first call to going live
14 daysFree trial on every plan
0Long-term contracts required
04Client portal
Every call and every job, in one place
Our dispatch platform gives you full visibility into what happened overnight, with no voicemails to dig through.
- Live work order status and assignee
- Call recordings and dispatcher notes
- A morning report in your inbox
05Industries
Built around the emergencies your customers call about
Property management
Leaks, lockouts, no heat and broken doors. We screen tenant calls so your team only wakes up when it matters.
HVAC
No heat in January, no AC in July. We book emergencies and capture system details for your technicians.
Plumbing
Burst pipes and backups are dispatched immediately, with shut-off guidance from your script.
Electrical
Outages and hazards are handled with your safety script, and real dangers are escalated right away.
06The cost of voicemail
What are missed calls costing you?
Callers with an emergency rarely leave a message. They call the next company on the list. Enter your numbers to estimate the revenue at risk, assuming half of those callers hire someone else.
Estimated revenue at risk each month
$3,789
$45,465 per year
Your estimate is based on the numbers you enter. Actual results vary.
Stop missing these calls07Pricing
Simple plans, each starting with a free trial
Every plan begins with a free 2-week trial. Pricing depends on your call volume and coverage hours.
Overnight
Emergency coverage while you sleep
- Overnight call answering
- Emergency triage & dispatch
- Daily morning report
Most popular
Nights & Weekends
Every hour your office is closed
- Everything in Overnight
- Weekend & holiday coverage
- Work orders in your system
- Call recordings
Custom
Overflow or tailored coverage
- Daytime overflow
- Custom hours & scripts
- Dedicated onboarding
08FAQ
Frequently asked questions
Can't find your answer? Email support@steadylinedispatch.com.
How do calls get to you?
You set your phone line to forward after hours (or when busy) to a dedicated number we give you. It takes a few minutes, and you can switch it off at any time.
Will callers know they're talking to an outside service?
We answer with your company name and follow your scripts, so your callers hear a professional member of your team.
How do you decide what's an emergency?
Before going live, we build your playbook together: what counts as an emergency, who to call, in what order and what to tell the caller. We follow it on every call.
Do we have to use your software?
No. We can log work orders in our platform and send you reports, or work inside your existing system if you prefer.
Is there a contract?
No long-term contract. Start with a free 2-week trial, then continue month to month.
09Free 2-week trial
Let us take tonight's calls
Tell us about your business and we'll set up your free trial. We usually reply within one business day.
- 1A short call to learn your business
- 2We build your scripts and escalation list
- 3You forward your line and we go live